Refund Policy

Effective Date: December 1, 2024

Our Commitment

At Google Maps Scraper, we strive to provide a high-quality Chrome extension that meets your lead generation needs. We understand that sometimes our service may not be the right fit for everyone, and we want you to feel confident in your purchase.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans. If you're not completely satisfied with Google Maps Scraper, you can request a full refund within 30 days of your purchase.

Eligibility for Refunds

Full Refunds Are Available When:

1. Within 30 Days: Your refund request is submitted within 30 days of the original purchase date
2. Technical Issues: The Extension has persistent technical problems that prevent normal operation, and our support team cannot resolve them within 5 business days
3. Service Not as Described: The Extension significantly fails to perform the features advertised on our website
4. Billing Errors: You were charged incorrectly or experienced duplicate charges

Partial Refunds May Be Considered For:

• Pro-rated Monthly Subscriptions: If you cancel mid-cycle due to technical issues we cannot resolve
• Unused One-time Credits: If you purchased the one-time plan but used less than 10% of your allocated leads

How to Request a Refund

Step 1: Contact Support First

Before requesting a refund, please contact our support team so we can try to resolve any issues:

• Support Form: https://forms.gle/p5n1rDnwmrBWMQ3X6

Step 2: Submit Refund Request

If we cannot resolve your issue, submit a refund request including:

• Your purchase email address
• Order/Transaction ID
• Date of purchase
• Detailed reason for the refund request
• Any relevant screenshots or error messages

Step 3: Review Process

• We will acknowledge your request within 24 hours
• Our team will review your request within 3-5 business days
• We may contact you for additional information if needed

Step 4: Refund Processing

• Approved refunds will be processed within 2 business days
• Funds will be returned to your original payment method
• Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

1. After 30 Days: Requests submitted after the 30-day guarantee period
2. Extensive Use: You have already extracted more than 50% of your plan's lead quota
3. Terms Violation: Your account was terminated for violating our Terms of Service
4. Change of Mind: You simply changed your mind without any service-related issues
5. External Factors:
   • Changes to Google Maps that affect functionality
   • Issues with your browser or computer
   • Network or internet connectivity problems
6. Free Plan: The free plan is not eligible for refunds
7. Lack of Features: Features that were never advertised or promised
8. Data Quality: The quality of data from Google Maps (as we extract what's publicly available)

Subscription Cancellations

Monthly Subscriptions

• You can cancel your subscription at any time
• Cancellation prevents future charges
• You retain access until the end of your current billing period
• No partial refunds for unused days in the current period (except as noted above)

One-Time Purchases

• These are non-recurring charges
• Subject to the 30-day money-back guarantee
• After 30 days, refunds are at our discretion

Special Circumstances

We may offer refunds outside these guidelines in exceptional circumstances, such as:

• Medical emergencies
• Natural disasters affecting your ability to use the service
• Documented financial hardship

These are evaluated on a case-by-case basis and require supporting documentation.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will apply to purchases made after the updated policy is posted. The policy in effect at the time of your purchase will apply to your transaction.

Customer Satisfaction

Your satisfaction is important to us. If you're experiencing issues, please contact our support team before requesting a refund. Often, we can resolve problems quickly and help you get the most value from Google Maps Scraper.

Contact Information

For refund requests or questions about this policy:

Support Form: https://forms.gle/p5n1rDnwmrBWMQ3X6

Response Times:

• General inquiries: 1-2 business days
• Refund requests: 3-5 business days
• Technical support: 24-48 hours

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This refund policy is part of our commitment to customer satisfaction and transparency. We appreciate your business and will do our best to ensure you have a positive experience with Google Maps Scraper.